Transfers by Road

To insure the services in the best conditions, it’s necessary imperative to respect well the following conditions:

- If the flight has more than one hour of delay you will have to release a tariff 60€ (has to pay directly to the driver by cash or credit card bank) supplement. Duration of transfer 2h maximum between the arrival of flight and the final drop off (hotel or flat)

- After more than one hour of wait and without news of your part, the driver will have the order to leave (no show) not refundable service and any new request of transfer will be the object of 60€ supplement.

- In case of dispute luggage please call us immediately or warn the driver of your presence, without news of your part beyond one hour of wait, the service will not be any more guaranteed

- If you do not find the driver at the time of the arrival, you must let us know so that we return as soon as possible in contact with the driver

- Arrival train station or airport will be charged to 100% if the train or the flight are cancelled and modified the same day

- Our company is not considered in charge of the personal effects of the persons transported in case of theft, of forgetting and the other incidents. You have to make sure to have indeed with you your personal property on arrival and departure

- Modification of pick-up time, extra charged between 08.00pm – 07.00am : 20€

 

Transfers by Air

Any modification to a helicopter service made less than 48 hours will be automatically billed a minimum of 500euros at the time of the change.

 

 

Please read

Scheduled Tours

With the exception of London Excursions via Eurostar (LO1, LO2, +L1, +L2), the following cancellation charges will apply:
• for cancellations less than 48 hours prior to departure, 20% of the excursion cost;
• for cancellations less than 24 hours prior to departure, 40% of the excursion cost;
• for cancellations on the day of travel, no refund will be payable.

For London Excursions via Eurostar (LO1, LO2, +L1, +L2), the following cancellation charge will apply:
• for cancellations less than 48 hours poor to departure, no refund will be payable.

Private Tours

• More than 30 days in advance and a 35 euro administration charge will be due. Less than 30 days and the deposit is non refundable. Cancellations or modifications 7 days or less in advance or no show and balance will automatically be charged.

Please read

Payments
• 20% non-refundable deposit due upon reservation within 10 days of confirmation.
• Non-refundable balance due 60 days prior to departure.

Please note that we do not confrm any service until payment is received.

No Cancellations

After a deposit is paid there will be a minimum fee of 100euro for each modification.

Hotels

Hotels for Individuals

Check the details page for each hotel's payment and cancellation policy. However, cancellations or modifications less than 24 hours before arrival or no show and you are charged for 1 night .

Hotels for Groups

In general resrvations for small groups and there may be an administration charge.

 

Apartment Rentals

Payments
• 50% non refundable deposit 7 days within confirmation of reservation if at least 30 days before rental start date. Less than 30days, full payment required.
• Non refundable balance due 30 day prior to arrival. Balances not received 30 days prior to arrival and deposit is forfeit without any obligation.

Cancellation Fees
• Cancellations made more than 30 days prior to arrival, the client forfeits the initial deposit. Cancellations made less than 30 days prior to arrival or no show and the balance will be automatically billed if not already paid.

Security deposit: Payment of the security deposit will be processed on arrival. We will take an imprint of your Credit Card or cash.  The deposit will be refunded within the month of your departure minus gas and electricity usage or phone if you asked for it (see EDF-TELECOM section). In case of damages, we will retain the amount equivalent to damages caused.

Entering the flat: Your arrival hour is flexible. Someone will welcome you at the flat/apartment. At the booking stage you will have agreed on a time to enter the premises. We will then: Show you around the flat/apartment (the tour will be done by a certified member of our team), Give you a set of keys.
Agree on a date/time to return the keys and leave the premises

Leaving: Normally, we request that you leave the premises before 12pm.  A member of our team will then check the place for any damages. They will give you an inventory as well as a summary of your use of gas and electricity. The amount is payable on your departure or when we refund your deposit (as part of your deposit).Using the premises you may use the premises as if they were your own home, meaning in a civilized manner and looking after them properly. All the facilities are in working order and any claims contrary to this made more than 24 hours after entering the premises will not be taken into account. Repairs required due to your negligence will be charged to you. You are also required to be respectful of your neighbors and make sure that you and/or your family do not disturb them unduly.

Equipment / housekeeping: Premises are rented furnished with kitchen equipment, dishes, cutlery, blankets and pillows as described in the description contract. We will clean up after you have left the premises and this is included in the price. However, in exceptional cases, the landlord or the managing agent might require you to pay the cost for cleaning the premises (At a cost of 35 Euros) if the premises are left in a state of severe uncleanliness and / or full cost for replacement of items (furniture and/or facilities) broken, cracked, damaged or deteriorated.

Insurance: You don't need to subscribe to an extra insurance policy for the rented apartment/flat, the managing agent is insured with AXA, a policy covering civil responsibility linked to the premises (fire, water, physical injuries etc). However, the policy does not cover your personal belongings in the event of a burglary.

Phone: Local calls are free (Paris only), for standard phone numbers, excluding specific numbers and mobile/cell phones. In order to call outside Paris, you can use prepaid phone cards available in most newsagents and corner shops. If you wish to unlock the line, to use it freely, a deposit of 300 euros will be required and calls will be charged at a standard price.